Practical, Actionable & Strategic
The Nest Co Guarantee
Our commitment to excellent service
At The Nest Co we are on a mission to inspire healthcare business owners to build profitable, stress free practices & unlock their full growth potential.
Our vision is a world where business is easy for healthcare professionals.
The Nest Co Guarantee is our commitment to service excellence and should be considered a risk aversion strategy by you, our client. Because when working with us you are protected by this guarantee, to a point of satisfaction only as described below. This guarantee is referenced throughout our service level agreements, and you should reference your service level agreement as a client.
Our Commitment to you is that:
You will understand our recommendations and how we have come to them, just like writing out your math equations at school we will provide you with our workings to recommendations and take the time to explain them to you
We will make complex problem solving simple always, if you don't understand something we will work with you until you understand the concept
We will do as we say and say as we do. Transparency is key for us and you will see us document our calls together and provide you with the next steps we are taking so you always know that we are on track to deliver our promises
IF you are not satisfied with our service at any point, tell us and we will make it right within 24 hours, if we can't or we don't you are entitled to a refund of the monies paid for that direct service in completeness, and we refund within a reasonable timeframe
As our client you acknowledge our high level commitment to you, and know these are our core four promises to you, if we break them at any point, tell us what we have broken and we will provide you with your money back guarantee for the service being referenced.
The Nest Co Guarantee is in play up to 7 days post service completion only.
